From the title, you might expect this to be a post about service to others (i.e., what nurses do), as an analogy for HR’s service to employees and managers. While there are any number of comparisons between nursing and HR (perhaps fodder for future posts), my focus today is on another aspect of HR, actually: hiring the right people (and letting go of the wrong ones).
Minor Surgery, Major Comfort
I had the occasion to have a short stay in a hospital recently for minor surgery (everything went very well; thank you kindly). As it was (fortunately) my first overnight spent in a hospital, I was keenly aware of the type of care I received. I was struck by the fact that, to a person, everyone I came into contact with seemed incredibly “at peace” with what they were doing — i.e., caring for patients, controlling pain, prepping for surgery, etc. I’m sure that each of the nurses, technicians, doctors, etc., had their own personal struggles and hardships that they carried into the hospital that day. Yet, once the “lights went on” and they were interacting with patients (in this case, me), all of those struggles vanished, as they made me feel like I was their only patient, and all of their efforts were going toward meeting my needs.
It was quite a humbling experience, to be candid — i.e., to see a team of people working together, in this case to prepare for, carry out, and help me recover from, surgery. They each seemed to go about their jobs with a certain Continue reading