Tag Archives: meaning

What Managers Can Learn From Dental Hygienists


Sitting in the dentist’s chair during a routine appointment this morning, it struck me that in almost four decades of dental visits,  every dental hygienist I had ever met had  almost exactly the same demeanor.  Not one single time had a hygienist been anything other than upbeat, personable, attentive, and caring.

That’s quite remarkable, I think. Like everyone else,  I’ve had waiters who were personable and engaging, and those who were grouchy and withdrawn; sales clerks who were enthusiastic and helpful, and those who were sullen and unaccommodating; etc. What could account for this consistency among hygienists?  I think that part of the answer, oddly enough, may help managers increase the performance of their team members.

 Characteristics Held in Common

Given this commonality among their temperaments, I have to assume that hiring hygienists is directly based on these characteristics (after considering their technical competence, of course).  However, that’s not the thing that is necessarily instructive.

As dental hygiene is a care-giving field, it only makes sense that it would attract care-giving personalities.  I suspect, though, that there must be other factors coming into play to sustain the near-universal contentment that hygienists seem to bring to their work – such as:

  1. A positive outlook — coming from their knowledge that Continue reading