I’d like to share with you a story about my deli guy. Why a story about a “deli guy” in an HR/leadership blog? Because, in addition to making great sandwiches (“I’ll take a ‘Gerty’— corned beef and pastrami on rye with Russian dressing and a side of coleslaw— thanks!”), he’s also one of the most natural teachers that I’ve ever observed, and therein lies the story.
Dad’s Deli (and Training Academy)
Doug, a longtime restauranteur and caterer, co-manages Dad’s Deli with his wife, Debbie. Located in a nondescript building in a suburban setting, Dad’s has developed a loyal following. Beyond the quality of the sandwiches, this is due in no small part to the friendly, everyone-knows-your-name atmosphere (think “Cheers” in a deli) that starts with Doug’s greeting as you enter the door. A natural networker, Doug goes out of his way— even in the busiest rush periods— Continue reading