Monthly Archives: January 2013

Rebuilding Relationships

wine_toast

At a recent business dinner, the conversation was lively, the atmosphere cozy, and the mood light, as someone rose with glass in hand. “I’d like to offer a toast to Patty, for the terrific way that she has supported us this past year.”  Looking over the clinking of glasses and the round of warm congratulations sat an embarrassed but clearly gratified Patty.  This simple scene represented the culmination of a years-long journey to rebuild tattered relations between the groups present — and therein lies our story.

The Back Story

For more than a decade, relations between marketing and one of the lines of business had been frayed, sometimes to the breaking point—reflecting in large part the contentious relationship between the heads of both groups. Words like toxic, angry, skeptical, uncommunicative, antagonistic, and the like could be used to describe the tone between the groups at various points.  How did things move from this paralyzed state of affairs to the happy dinner scene above?  In a word, hard work—a series of steady, persistent actions over the course of years.

Lessons Learned

Several steps — some intentional, some happenstance — served to break the logjam and help move the relationship between the groups forward.

  • Change in Players—The first key event was the departure of the marketing head (for reasons unrelated to this situation).  The hard feelings between the two heads had become so entrenched that no Continue reading
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Building Confidence

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We’re all familiar with the idea that part of a leader’s job is to build up the confidence of employees in the organization — particularly those just starting out in their careers.  A recent experience reminded me, however, that sometimes we also need to build up the confidence of those who we assume are already very confident: executives and other accomplished professionals.

When Things Get Overwhelming

I had the privilege of facilitating a two-day planning meeting for a group of executives contemplating a rather ambitious project: developing a training academy and certification program that would become the standard in their industry.  Working diligently in a very pleasant conference facility in the Arizona desert, the team soon had several whiteboard’s full of potential curriculum designs and course outlines spread around the boardroom.  As we did a brief re-cap before dinner, I was quite struck by the group’s reaction.  As each person took in the array of courses and materials noted on the boards, they vocalized a reaction I wasn’t expecting: they felt a bit overwhelmed.

I was quite startled by this.  The participants were all very accomplished in their field and prominent leaders in their respective organizations.  And yet, even for Continue reading